Can I backorder an item that is out of stock?
At the moment, we do not allow backorders.
Are there any shipping costs?
Orders P3,000 and above: Free Shipping for these orders
For Orders below P3,000: P150 Shipping Fee
Shipping PolicyWhen will I receive my order?
A typical order should be delivered within 3 – 6 business days upon payment of the order.
Where do you ship?
We currently ship only within the Philippines. In addition, your shipping location must also be covered by local domestic courier services such as LBC.
Can I ship outside the Philippines?
Shipping outside the Philippines is currently not available.
Can my shipping address be different from my billing address?
Yes. You may use credit cards that have not been issued from the Philippines to pay for your order. However, the shipping address must always be a Philippine address.
Can I track my order?
You are free to email us at firstname.lastname@example.org to follow-up. We may send you a tracking number if available. In addition, we may also send you update e-mails once your order has been shipped.
Returns PolicyWhat is your Returns policy?
We are currently implementing a Limited Returns Policy. Please read the Shipping and Returns page for more details of our Limited Returns Policy.
Payment and SecurityWhat payment methods are accepted?
We accept deposit payments via BDO Bank Deposit. We also accept all major credit cards via Paypal and Maya, Gcash, Wechat, Visa, Mastercard and JCB via Maya.
Is it safe to purchase over the internet?
Certainly! There is no reason to worry of losing personal information when you pay online through PayPal. The entire process will be running on a 128 bit SSL protocol over the Internet. Moreover, PayPal is the world leader in online payments. It has over 164 million registered users in 190 countries and is owned by eBay, one of the world's largest internet companies. For more information, please visit their website at PayPal.com
When you are entering your credit card details, you will know if the website is in the secure mode once you see a “padlock” icon at the bottom of your web browser or on the address bar.
Taking Care of Your Saltwater Sandals
How do I care for my Salt-Water Sandals?
Please do not use a leather protector or any kind of leather brush on Salt-Water or Sun-San Sandals.
All Salt-Water and Sun-San products have a water-proof sealant on them and using a leather protector, brush or cloth can erode the sealant.
To care for and keep your sandals looking fresh simply hand-wash them with a gentle detergent and cool water and leave to air dry.
1. Avoid direct sunlight on the item - Sunlight is a major reason for the peeling, cracking, creasing, and general wear and tear. So if you want your Saltwater Sandals to last longer and not peel, store them in shady areas that are well protected from direct sunlight.
2. Clean your Saltwater Sandals every couple of weeks. Just follow the care instructions here on this page.
3. Store Your Saltwater Sandals In A Cool, Dark Place. When storing your sandals, it's important to keep them out of sunlit and humid areas
4. Enjoy your pair! The more you use it, the longer it will last!
Can Salt-Water Sandals go in the water?
Yes! All of our sandals are 100% water resistant. Salt-Water Sandals are defined by their 100% leather straps which are coated with a water resistant sealant and secured with rust proof buckles.
How do you break in Salt-Water Sandals?
Are your Salt-Water Sandals feeling a little snug? Do not worry, our sandals are made from 100% leather and designed to mould to the users feet after repeated wear. If you would like to hurry along this process we suggest popping them on and soaking your feet in room temperature water before letting air dry – whilst still having the sandals on your feet.
Do Salt-Water sandals stretch?
As with all leather products, our sandals ‘give’ naturally over time and mould to the users foot with repeated wear.
Are Salt-Water Sandals unisex?
Yes, all of our sandals are 100% unisex and designed as sandals for both boys and girls.
How do you clean white Salt-Water Sandals?
The best way to clean your leather sandals is by hand. Use a soft cloth to wipe them down and put them outside on a warm day to dry. The specially treated leather means they won’t dry hard, but better to dry them flat than hanging them up on the line. You can use the same method of cleaning across our entire style and color range.